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Saturday, December 17, 2011

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Senator Al Franken asks about Carrier IQ, the companies answer: the complete breakdown

Posted: 17 Dec 2011 11:00 AM PST

Two weeks ago, smack-dab in the middle of the CarrierIQ saga, Senator Al Franken pounded his fist on the table and demanded answers. He wanted to know what CarrierIQ is all about and why several US mobile providers and manufacturers felt the need to install potentially invasive software on the phones of unsuspecting consumers. Senator Franken sent Sprint, AT&T, T-Mobile, Samsung, HTC and Motorola a series of thirteen questions each, trying to get to the bottom of what each company is doing with the mysterious software. So far, all but T-Mobile and Motorola have complied with the Senator's wishes, as the two remaining companies were given until December 20th to have their responses submitted (we'll update this post as those are made public).

As we reported previously, the Senator wasn't all too pleased by what the companies had to say. But what exactly is found in these pages and pages of documents? A few answers, and some more questions. We have pored through each company's letter, so follow us below as we break down their responses to each of the Senator's queries.

Note: The level of involvement by the government seems to be making an impact, as Sprint is now disabling all Carrier IQ software on its devices so that data cannot be collected anymore. Its response to Senator Franken, however, should not be discounted as it provides insight into why the carrier's been a "valued customer" of CIQ's since 2006, and how it's been using the data it has collected over the past five years. Read on!

Opening statements

Below are excerpts from each company's opening statement, in which they attempt to explain to the Senator the innocence of their intentions.

Sprint:

It is important to understand that when Sprint makes a "profile" request to CIQ for certain data, it's not seeking nor does it receive a picture of any particular user's online or mobile behavior over time. To the contrary, a "profile" is a list of analytical data collected from many tasked devices to analyze a certain problem, including conditions or criteria for research of a particular performance issue. For example, a "dropped call profile" could include the signal strength of the cell towers in a particular area for a random volume of calls.

Data collected by the CIQ tool is transmitted in encrypted form to CIQ and uploaded to the CIQ servers. The data received by CIQ in a raw format is anonymized or otherwise made unreadable by humans before CIQ personnel access or use the data...Sprint has not used CIQ diagnostics to profile customer behavior, serve targeted advertising, or for any purpose not specifically related to certifying that a device is able to operate on Sprint's network or otherwise to improve network operations and customer experiences.


AT&T:

AT&T uses CIQ software only to collect diagnostic information about its network to improve the customer experience. We do not use CIQ to obtain the contents of customers' communications, to track where our customers go on the internet, or to track customer location.

AT&T must collect operational data that can point to possible network upgrades, including improved call completion rates. We continually evaluate information about network performance.


Samsung:

Pursuant to the carriers' agreements with STA, some of those cellular carriers required Samsung to pre-install CIQ software on some of the devices prior to the sale of those devices to the carrier. Samsung installs CIQ software only at the instruction of cellular carriers, and does so in the exact manner and in the configuration required by the carrier and CIQ. The carrier is exclusively responsible for selecting the types of information transmitted by the CIQ software to the carrier on the carrier's network without intervention by Samsung. Samsung does not receive data generated by the CIQ software.

Samsung installs the CIQ software only as specified by the carrier and does not select or determine the configuration of the CIQ software, and it is Samsung's understanding that there is no information collected by the software that is inconsistent with waht is disclosed by the carriers to their customers in their respective TOS and / or Privacy Policies. Samsung devices undergo extensive testing by the carriers to ensure that the devices meet all of the carriers' specifications and requirements, including CIQ specifications.


HTC:

HTC does not own the Carrier IQ software. The Carrier IQ software and service are developed and managed by Carrier IQ and used by providers of wireless services such as Sprint, T-Mobile, and AT&T.

HTC does not use the Carrier IQ software for its own purposes; our involvement with the Carrier IQ software and service is limited to integrating the Carrier IQ software into certain HTC devices. This integration is required by the wireless service providers and performed under contract and per their specifications. The Carrier IQ software collects data specified by the wireless service providers, processes it, and transmits it off the HTC Devices.

As part of the integration of Carrier IQ into HTC devices performed on behalf of Sprint and AT&T, HTC had developed a software component based on their respective specifications. This software component enables the Carrier IQ software to collect additional data specified by Sprint and AT&T from HTC devices and then delivers the specified data to the Carrier IQ software on the device.

Senator Franken's questions

1. On what devices does your company use or install Carrier IQ software?

Sprint: CIQ software is installed on a variety of devices, such as phones and tablets. It can be found on Audiovox, Franklin, HTC, Huawei, Kyocera, LG, Motorola, Novatel, Palmone, Samsung, Sanyo and Sierra Wireless.

AT&T: CIQ is integrated and active on eleven devices: Pantech Pursuit 2, Pantech Breeze 3, Pantech Link 2, Pantech Pocket, Sierra Wireless Shockwave, LG Thrill, ZTE Avail, ZTE Z331, Sony Ericsson Xperia Play, Motorola Atrix 2 and Motorola Bravo. It's also embedded on the HTC Vivid, LG Nitro HD and Samsung Skyrocket, though it hasn't been activated due to the potential for the software agent to interfere with the performance of these devices. It's also packaged with AT&T's Mark the Spot application (it mentions later in the letter that Android and BlackBerry versions of the app have CIQ, but iOS doesn't).

Samsung: CIQ is installed on the AT&T Skyrocket, the Galaxy S II and Exhibit II 4G on T-Mobile, four handsets on Cricket and a whopping 28 Sprint devices.

HTC: CIQ can be found on the Amaze 4G (T-Mobile), Vivid (AT&T) and seven devices on Sprint, including the Snap, Touch Pro2, Hero, EVO 4G, EVO Shift 4G, EVO 3D and EVO Design 4G. Components of CIQ have also been found on the Merge, Acquire, Desire, Wildfire, Flyer and a variant of Hero, but aren't requested by the carriers who sell them. HTC is working on an update to remove these components.

2. As of what date has your company used or installed this software on these devices?

Sprint: 2006.

AT&T: The first AT&T device to be integrated with CIQ was the Bravo in March of 2011 (this was likely included as part of the upgrade to Froyo). RIM's version of Mark the Spot was packaged with CIQ in February 2011, followed by the Android version a month later. (As a side note, AT&T takes the opportunity to state here that it began adding it to devices as a result of the positive experience they had with CIQ in Mark the Spot.)

Samsung: November 2007.

HTC: HTC's response is a little interesting. It first alleviates itself of any blame, citing that it was contractually required by the carriers to integrate CIQ into its devices. The company goes on to say that "the CIQ software was first integrated on the Hero, which became available to customers through Sprint on October 2009." Immediately after, it explains that the Snap and Touch Pro2, both using CIQ, became available in the US market prior to this date, suggesting that the new software was introduced to these phones in future updates.

3. To the best of your knowledge, how many American consumers use these devices?

Sprint: 26 million Sprint devices have CIQ installed. However, Sprint specifies here that only a fraction of these devices are "tasked" -- pinged with requests for data -- at one time, and never exceeds 1.3 million. Of those, only a subset (it throws out a figure of 30,000) are tasked to research specific problems, such as in-network roaming. Our concern is that if only 30,000 -- out of 1.3 million -- are looking into specific problems, why are the remaining 1.27 million still being tasked?

AT&T: CIQ is used on one percent of the network's devices, which equals approximately 900,000. This includes CIQ integrated into the handset as well as downloaded using Mark the Spot. Of those 900,000, only 575,000 are "collecting and reporting wireless and service performance information to AT&T." Same question, AT&T: what about the remaining 325,000?

Samsung: Approximately 25 million phones have been pre-installed with CIQ, but it doesn't have the ability to say exactly how many consumers are using these phones.

HTC: Approximately 6.3 million devices using CIQ are active.

4. Does your company receive customer location data collected by CIQ?

Sprint: Yes, but only to identify and troubleshoot issues occurring in a particular area. Besides, it already knows the location of devices registering on the network irrespective of CIQ -- and Sprint must know this information in order to route calls and data services such as E911.

AT&T: Yes. CIQ provides them with location, date and time the handset experiences a "network event" such as a dropped call or an attempted call when the phone has no signal.This enhances AT&T's ability to identify the cause and solution for the problem.

Samsung: No, Samsung does not collect that data (but it doesn't specify that the carriers do, a fact that's becoming quite evident).

HTC: HTC isn't intended to be a recipient of CIQ data, thus it does not receive any. However, it does mention that some data may have inadvertently been received through error reporting mechanisms, and is investigating the matter. In fact, this exact same statement was repeated throughout its response.

5. What other data does your company receive that was collected by CIQ software? (Senator Franken specifies telephone numbers, contents of SMS and emails, URLs of websites users visit, contents of search queries, keystroke data and contact information from address books.)

Sprint: Sprint receives none of the above, with the exception of URLs. However, the carrier already knows the information anyways, since it's routing the request on its network. CIQ software may collect the URLs as "part of a profile established to troubleshoot website loading latencies or errors experienced."

AT&T: AT&T's response was incredibly long and detailed. It mentions that the software collects metrics associated with device and network events, and that it specifies which metrics it wants CIQ to collect by defining a profile for that collection. The metrics include performance in voice calls performance (whether calls made from the device were successful, dropped or failed), data, device stability (trying to determine if device shutdowns or poor battery life are a result of network issues, for instance), network coverage (identifying coverage gaps), messaging (which AT&T specifies gets collected on a trial basis, but not accessed or analyzed) and applications (also on a trial basis, meaning it doesn't get collected or analyzed).

AT&T goes on to state that once the data is collected, it gets compressed, encoded and stored in the device, then transmitted securely over an encrypted channel to AT&T's servers located behind a firewall. When the device is turned on, these uploads take place once every 24 hours and don't incur data charges to the customer.

Finally, it breaks down the Senator's specific queries. In addition to purposes of provisioning voice and text services, AT&T collects telephone numbers from the network for its voice call and messaging performance metrics; it claims the number can help determine why a particular call or text fails or gets dropped. Aside from this, it's also been inadvertently collecting the content of texts sent or received during a call, but the carrier did not request this data be collected, and was only made aware of the issue when CIQ discovered it during recent investigations. However, the data was encoded in a manner that the carrier was unable to view it without specific software in CIQ's possession that AT&T doesn't currently have access to ("and does not intend to obtain"). The two companies are working together to remedy this concern.

Samsung: In a much shorter response, Samsung refers back to the previous answer, in which it insists it does not collect any data.

HTC: HTC repeats its answer to question four, stating that the OEM doesn't receive any data from CIQ.

6. If your company receives data, does it subsequently share it with third parties? With whom does it share this data? What data is shared?

Sprint: Sprint does not share CIQ data with third parties. The information is used internally for Sprint's own use for analysis by employees and contractors to assist with device certification and functionality on its network, and for network maintenance, operation and improvement. It does, however, share "certain testing results" with OEMs.

AT&T: AT&T has shared limited data with CIQ to troubleshoot problems and test software and platform performance, but it hasn't shared CIQ information with any other non-AT&T company.

Samsung: Not applicable, since Samsung doesn't receive data.

HTC: Same answer as questions four and five.

7. Has your company disclosed this data to federal or state law enforcement?

Sprint: No.

AT&T: No. AT&T, however, does comply with court orders, subpoenas, or to satisfy any other legal requirements (we imagine it has rather extensive representation, after all).

Samsung: Again, not applicable.

HTC: HTC hasn't received any requests for disclosure of CIQ data from federal or state law enforcement.

8. How long does your company store this data?

Sprint: Data is stored on CIQ's servers on Sprint's behalf for approximately 30-45 days. Sprint stores raw data from CIQ for around six months and stores reports it receives from CIQ based on this data for roughly twelve months.

AT&T: Data is erased from the AT&T CIQ servers 60 days after being uploaded. There are three downstream systems receiving personally identifiable CIQ data from the AT&T server for analysis purposes; one deletes the data after 45 days, one has data from September 2011 and the other has data from May 2011.

Samsung: Not applicable.

HTC: Same answer as questions four, five and seven.

9. How does your company protect this data against hackers and security threats?

Sprint: Sprint imposes privacy obligations on CIQ through contract with respect to data stored on its servers on the carrier's behalf. It ensures security through a series of controls surrounding its IT environment, and access is restricted to a need-to-know basis (and is terminated when the employee's relationship with Sprint is over). Firewalls are set up at all points of entry to the network, with intrusion detection systems at each point, and Sprint continually reassesses its technology and processes to make sure they remain state-of-the-art and robust.

AT&T: The carrier uses several safeguards. Collected data is uploaded and transmitted in encrypted format directly to servers inside AT&T's firewalls. The servers are monitored 24 / 7, and only properly authorized employees and contractors have access to its data. Daily meetings are conducted at the AT&T Labs to review security and performance, and weekly device testing and certification takes place.

Samsung: Not applicable.

HTC: It gives a similar answer to those prior, but mentions that it does not manage the proection of CIQ data since it isn't an intended recipient of said information. Also, it adds that "error reporting data collected by HTC is protected using appropriate processes and methods."

10. Does your company believe its actions comply with the Electronic Communications Privacy Act and Stored Communications Act?

All companies answered yes.

11. Does your company believe its actions comply with the Computer Fraud and Abuse Act?

Again, all companies answered yes, with Samsung continuing to insist that all CIQ data and access is dealt with on the carrier level.

12. Does your company believe that its actions comply with your privacy policy?

Once again, the answer was a resounding yes. HTC mentions that its privacy policy does not apply to CIQ data, since it doesn't cover data it does not intend to receive.

13. Does it believe that consumers are aware that this activity is actually occurring on their devices?

Sprint: The carrier "believes customers expect service providers and network operators to take reasonable technological steps to maintain the performance of their networks and device functionality in order to effectively deliver call and data services to users. Sprint's privacy policy contains notice of the information we collect."

AT&T: Yes. AT&T points to the Privacy Policy, Wireless Customer Agreement and Mark the Spot EULA, signifying that network, performance and usage information is collected, and it uses that information to maintain and improve network and wireless experience.

AT&T then goes on to include the sections of each agreement that point out that the customer -- if they read through the entire thing -- should be aware that such things are taking place on the network.

Samsung: Again, Sammy insists the blame resides solely with carriers. "Samsung is not in a position to determine the extent of consumer awareness regarding the relationship between carrier and consumer, including the carrier's inclusion of CIQ."

HTC: HTC mentions that carriers have made these activities known via their own specific privacy policies. It then argues that the FTC also recognizes that these activities are commonly accepted practices in which choice is not necessary, much like "improving services offered, fraud prevention, legal compliance, and first-party marketing."

So there you have it, folks. The carriers insist this is highly protected data that's only used for purposes of network enhancement, and OEMs are playing the blame game by stating that they only pre-installed CIQ software on their devices due to contractual restrictions with the carriers. This raises more questions, however, on the amount of control carriers are enacting on phone manufacturers; either HTC and Samsung had absolutely no qualms with allowing CIQ software on their devices -- since we'd like to think that HTC and Samsung had at least some say in contractual negotiations with the carriers -- or they simply don't have any power in the US whatsoever. Regardless, contracts are a two-way street, and the manufacturers were involved just as much as the carriers were.

Also, let's take into consideration what the carriers are saying about their use of CIQ software. In short, both AT&T and Sprint made it sound like they didn't have any other option for monitoring, testing and maintaining their networks properly and efficiently. If AT&T, however, didn't use CIQ until earlier this year, what did the carrier do to ensure smooth network performance prior to March 2011? Going one step further, how will Sprint retrieve diagnostic information now that CIQ is disabled on its devices? What does Verizon use, since it insists that CIQ isn't installed on any of its phones? How much does each carrier rely on CIQ?

What else was of particular interest to you in reading these responses? Are you satisfied with each company's explanation? Sound off in the comments below.

Motorola Xoom tablet gets an Ice Cream Sandwich makeover with 4.0.3

Posted: 17 Dec 2011 10:37 AM PST

Only a day after Google released Android version 4.0.3, one XDA developer has already installed it on his Motorola Xoom WiFi tablet -- making it the first slate to run the frosty Ice Cream Sandwich upgrade. Of course, trendsetting is nothing new for the Xoom, which was also the first to ship with Honeycomb's sweetness back in February. Being first does have its disadvantages, though, as some of the features like the camera don't work, and there seems to be a green overlay on the screen from time to time. If you're willing to overlook these early adopter flaws, head on over to the source to satisfy your ICS-inspired sweet tooth and try it for yourself.

NASA shows first global image taken from new satellite; Captain Planet approves

Posted: 17 Dec 2011 09:18 AM PST

From breaking the ice on Jupiter's moon Europa to going Captain Ahab on comets, NASA's been quite busy formulating all sorts of "strategery" for future projects lately. But just because the space agency has to pay Russians to hitch a ride to space these days doesn't mean it has nothing going on in the present. Check out the first image from NASA's NPOESS Preparatory Project (NPP) satellite. The satellite launched October 28th and, eventually, will be able to measure anything from ocean temps to fire locations. While it can't do all of that just yet, the NPP satellite is at least capable of taking global images with its Visible Infrared Imager Radiometer Suite (VIIRS). The satellite is placed in a sun-synchronous orbit that lets it sync with the areas it covers at roughly the same time of day. The result? All images will have the same lighting since the satellite maintains the same angle between the Earth and the sun.

Mobile Miscellany: week of December 12, 2011

Posted: 17 Dec 2011 07:26 AM PST

This week was packed with news on the mobile front, so it was easy to miss a few stories here and there. Here's some of the other stuff that happened in the wide world of wireless for the week of December 12, 2011:
  • Verizon announced yet another series of cities that would be going live with LTE this week -- December 15th, to be exact. Included in this month's batch of markets is Dover, DL; Lafayette, IN; Duluth / Rochester / St. Cloud, MN; Poughkeepsie, NY; Indiana, PA; Manchester / Nashua, NH; Findlay and Youngstown, OH; and Fitchburg, MA. Additionally, Big Red expanded coverage in existing cities such as San Diego, San Francisco, Baltimore, Chicago, Savannah, GA, and Washington DC. This will definitely go well alongside the key product the carrier launched on the 15th. [AndroidCentral]
  • So you own a BlackBerry device and were discouraged to learn that it was infested with CarrierIQ. What to do? How do you get rid of this software secretly located within your phone? Apparently, RIM makes it pretty easy: in the Application Management section of the Options menu, you'll notice something called "IQ Agent." Just follow the directions found here, and you should find yourself rid of CIQ. [PhoneArena]
  • While we're on the subject of BlackBerry devices, the Bold 9790 -- a device that officially launched a month ago -- is also making it to the UK as a SIM-free device as soon as January 9th. MobileFun will be selling it for £399.95 ($624). [Unwired View]
  • The LG Optimus Hub -- previously known as the Univa -- is available for pre-order in the UK. The Hub offers Android 2.3.5, an 800MHz single-core CPU and 512MB of RAM, as well as a 3.5-inch 320 x 240 display with 5MP rear camera. You can order yours at TheOrder for £210 ($325). [SoMobile]
  • US Cellular is prepping for the holidays by offering all of its smartphones for under $100. The Motorola Electrify, for instance, costs a Benjamin (after mail-in rebate, anyways), while you can get the HTC Wildfire S, LG Optimus U and Samsung Mesmerize for free with instant rebate. The HTC Flyer, meanwhile, has been dropped to $300. [US Cellular]

Samsung Stratosphere review

Posted: 17 Dec 2011 05:33 AM PST

Once upon a time, in the not-so-distant past, Verizon was still in phase one of its LTE lineup, which consisted of nothing but 4.3-inch slate phones with questionable battery life and very little to stand out from the rest of the competition. Now that we're seeing the second generation of devices coming into the 4G fold, Big Red appears to be pushing choice -- not just in terms of size and feel, but price as well. The Pantech Breakout was the first to, well, break out of the mold, offering a smaller form factor for a much more reasonable cost. It was nothing to write home about, but the fact that it existed gave us hope that we'd see a slew of phones in the same price range, finally making high-speed connectivity a more affordable option.

Shortly afterward, the Samsung Stratosphere sneaked up and snatched the spotlight away from Pantech, offering the very first QWERTY keyboard on an LTE-capable device for a cost similar to that of the Breakout. But when we first saw the phone, something felt eerily familiar: it looked almost exactly like the Epic 4G, a Galaxy S-era device that was released on Sprint's WiMAX lineup nearly a year and a half ago. Looks are one thing, but what about the internals? Does the brand new Stratosphere perform like an old phone, or does it give a completely fresh perspective on a 2010 classic? Read on for the full scoop.
Hardware


The Epic 4G got a lot of praise when it first came out... in August 2010. Almost a year and a half later, it's still a decent phone, especially now that it's finally been updated to Android 2.3. Still, its chassis isn't exactly what we'd expect to see in Verizon's premier LTE lineup in late 2011. And yet, here comes the Samsung Stratosphere, a phone with eerily similar guts and looks to Sprint's version of the Galaxy S (with the obvious exception of high-speed radios, of course). The Stratosphere uses the same display, 1GHz single-core Hummingbird Cortex A8 CPU with 512MB of RAM and five megapixel rear camera with LED flash and front-facing cam.

At 4.96 x 2.54 x 0.55 inches (126 x 65 x 14mm) and 5.8 ounces (164.4g), it's a tad longer, a hair thinner and about 0.3 ounces heavier than the Epic 4G. The in-hand experience is almost exactly the same, as the extra heft doesn't make a substantial difference. All in all, we're not looking at identical twins here, but it's easy to see the family resemblance. Verizon and Samsung have made a few tweaks to the keyboard and buttons, and it feels more solid and durable than the Epic -- we're not sure whether or not that's simply a perceived notion, but it helps put our mind at ease.


On the front you'll find the same 4-inch WVGA Super AMOLED (read: PenTile) screen, a display technology that we highly praised last year because of its beautiful color saturation and contrast, but is now well behind the 720p HD display found on high-end devices like the Samsung Galaxy Nexus, HTC Rezound and LG Nitro HD. Granted, first-time smartphone buyers likely won't care as much about lower pixel density because of the bright and saturated colors, but it was difficult for us to go back to a low resolution after reviewing a string of newer devices. The fact that the Stratosphere is using a display that was considered top-of-the line a year and a half ago is a tough pill to swallow, given that it's a brand new phone. Yes, it's an LTE device, but it should have made room for some fresher components as well.

The Super AMOLED screen we praised last year is now well behind the 720p HD displays found on higher-end devices.

Also on the front is the same set of four capacitive navigation buttons. Above the screen sits a 1.3MP front-facing cam, a decent improvement over the Epic's VGA. Continuing our tour of the phone's exterior, you'll see tiny nuances in design when compared to the Epic 4G: the Stratosphere is completely missing a hardware shutter button, the front speaker has moved down a few millimeters, the screen lock / power button is longer, the four capacitive buttons are actually visible when not being used (a welcome change), the volume rocker has a slightly varied design and the micro-USB charging port is located at the bottom of the device rather than the top.


The battery cover of the Stratosphere has ridges on both ends of the device, which offers a little extra grip when you're using the slide-out keyboard. It's also lightly textured, which adds just a smidge more friction than the Epic 4G's smooth plastic finish. Fortunately, much like its WiMAX counterpart, smudges and fingerprints aren't easily noticeable.

The battery should get you through a full day on moderate use and still have plenty of juice left over.

Pulling off the cover reveals an LTE-capable microSIM card, a microSD slot with a 4GB card included (though you can fit up to 32GB if you prefer) and a 1,800mAh battery, much good deal more substantial than the Epic 4G's 1,500mAh juicepack. Overall, we were highly impressed with the Stratosphere's battery life: it easily lasted a full ten hours on our video rundown test and we found that the phone could get through a full day and a half on moderate usage (consisting of emailing, social networking, taking pictures and videos and the occasional call). Our tests were conducted using 3G, so battery life when using LTE will certainly be reduced. Still, unless you're using the mobile hotspot, we'd expect you to be able to get a good full day of use with "4G" turned on.

Speaking of high-speed connectivity, the Stratosphere gives you the native ability to turn off LTE and rely solely on CDMA. Go into settings, choose Wireless & Networks, scroll all the way to the bottom to find Mobile networks and choose "system selection." We feel this deserves mentioning since a large number of LTE phones on Verizon and AT&T alike neglect this feature, giving third-party developers the need to come up with a toggle switch of their own.


It's more difficult to slide open the Stratosphere's keyboard, but it feels less likely to fall apart than the fast-springing Epic slider; we're not sure if that's a false sense of comfort or if it really is a more solid mechanism. When we first began using the phone, it almost took a little too much effort to get the keyboard to open with two hands, and was a nearly impossible feat to accomplish one-handed. Not surprisingly, the slider softened with enough use, but was still rather stiff.

The keyboard isn't comfortable to use for long periods of time.

The keyboard itself was less comfortable to use for long periods of time. It utilizes a five-row pad with a dedicated row of numbers, which we feel is a must-have for long-term typing. In direct comparison, the Stratosphere's keys were wider and shorter than the Epic 4G; as a result, the main board was a tad wider. While the Epic's keys were flat and offered just the right amount of bounce, the Stratosphere opted for rounded ones that provide an additional amount of give -- this will ultimately be a matter of personal preference, of course, but our hands felt better using Sprint's iteration.

The performance we got out of the Stratosphere was exactly what we'd expect from a device with Galaxy S-class specs, thanks to its 1GHz single-core Hummingbird CPU. Before we venture into benchmark scores, the touchscreen was very responsive, and in real-life use we only experienced the occasional lag; even in those cases, however, it was minimal and didn't add much frustration. Power users who absolutely need the speediest and most powerful phones won't want to bother with the Stratosphere, of course, but everyone else will be plenty satisfied. So how does it measure up in the cold hard numbers?



Mind-blowing? Not at all. Bearable? Of course. Let's put it this way: the Stratosphere performed better than its older LTE brother, the Samsung Droid Charge, in every benchmark we ran. It also fared pretty much the same as the Android 2.3-powered Epic 4G. Our only concern here was the fact that the Pantech Breakout, Verizon's other budget-friendly LTE phone, did far better in a few tests (such as SunSpider and Linpack) and worse in others (Nenamark and Quadrant, for instance).

Taking calls -- they're still technically called "phones," after all -- wasn't a problem, as we never had to repeat ourselves to the people on the other end of the line and didn't have any trouble hearing them. The speaker may not be the loudest we've ever heard, but it was sufficient. The same can be said about the loudspeakers for calling and listening to media.

As some of you may recall, lackluster GPS performance was a huge concern with quite a few Galaxy S-class devices, so we wanted to check up on the Stratosphere's signal to see if we could give it a clean bill of health. In nearly every circumstance, the phone was able to hunt down our location -- accurate to ten meters -- within fifteen seconds. We even found success holding the device near a window in our basement without the assistance of WiFi.


We're not going to fret too much about this camera. It's a 5MP offering from Samsung, which already has a reputation for using optics with better quality than most other OEMs. As such, we had high expectations for the Stratosphere's camera and weren't disappointed. It uses continual autofocus and takes advantage of touch-to-focus if you want to hone in on something besides the center of your image. The usual suite of Samsung settings are present here, such as macro and infinity focus, ISO (up to 400), metering options, blink detection, panorama along with other shooting modes, and the ability to adjust contrast, exposure, sharpness and saturation. There's also an LED flash.

We came away impressed with the camera's low-light performance.

Granted, it didn't offer the best white balance in direct sunlight and we weren't sold on the phone's macro focus, but pictures looked good otherwise. In fact, we were pleasantly surprised by its low-light performance when it was set to "night mode." In this mode the shutter stays open longer, allowing ample time to collect as much light as possible. We came away impressed by how much backlight the camera was able to pick up; be mindful, of course, that taking advantage of the open shutter will naturally require an amazingly steady hand to prevent blurry images.


While we were satisfied with the still camera performance, we couldn't help but feel a little baffled by Sammy's decision to limit video resolution to 480p. We would've expected more from a mid-range LTE device launched in late 2011 -- especially when the Epic 4G offered a max resolution of 720p. Perhaps the OEM took our words from that review to heart, in which we mentioned that its "HD" quality was a complete fallacy and should be capped at 480p. Kudos to Samsung for taking feedback if that's what really happened, but in the space of 15 months we were hoping to see an improvement in the 720p quality rather than a demotion in specs altogether.

With that said, anyone who could care less about having HD video resolution will likely be completely satisfied with the Stratosphere's performance, as it delivered smooth and crisp clips when capturing a good deal of motion.

Software

Accompanying Android 2.3.5 is Samsung's signature TouchWiz UI, though Sammy doesn't come right out and mention a specific version number; in reality, it looks incredibly similar to 3.0 (it even offers the same puzzle-piece home screen found on 3.0 devices) but offers a couple notable changes. The Stratosphere offers only five main panels on the home screen instead of seven, but also improves the app tray experience by adding in the same ability to add folders as we've seen on the Galaxy S II series and TouchWiz 4.0. If you're wondering why this is such a big deal, consider the explosive amount of uninstallable bloatware Verizon tacks onto its phones; without the option to tuck them away into folders, your menu is forever littered with apps you'll most likely never use.

TouchWiz on the Stratosphere isn't as cartoony or boxy as previous versions.

The Stratosphere even offers the ability to snap native screenshots directly on the phone. This feature was baked into TouchWiz 4.0 phones such as the Galaxy S II, so we were glad to see it show up here as well. To take advantage of the capability, all you need to do is press home and the power button simultaneously, and the image gets saved in a new folder within your photo gallery.

Also improved in the Stratosphere's flavor of TouchWiz is its overall look. More specifically, it doesn't offer the same ultra-cartoony and boxy icons that you'd see on most Galaxy S-class devices. Aside from this, anyone who's used a TouchWiz device before will have no problem becoming acquainted with the Stratosphere's interface.

We briefly mentioned bloatware, but let's dive in. Of the four major carriers in the US, Verizon seems to be the worst offender at most pre-installed apps onto its phones, and we found well over 20 loaded on the Stratosphere. As we were expecting, none of them appeared to be uninstallable, which simply means you'll have several apps taking up valuable storage space.

If you rely on Google Talk for video calling, you'll need to look for a different phone or find an alternative app. Even though the feature was introduced in Android 2.3.4, it's up to the OEM and carrier to decide whether or not to implement it on each individual phone -- and the Stratosphere didn't make the cut.

Lastly, we did a routine check to see if CarrierIQ is loaded on the phone, and are happy to report that it's nowhere to be found on the Stratosphere.

Wrap-up


There were few surprises in our assessment of the Stratosphere, if any. It's meant to be a budget offering on Verizon's LTE lineup, and certainly includes specs indicative of that fact. However, we still couldn't shake the idea that this is little more than an LTE-enhanced version of a device from the Galaxy S era, with just a few minor improvements in UI and performance. It's still a good phone, but it's more or less a rehash of a handset that's already 15 months old. That said, it remains the sole LTE device on Big Red's network that offers a physical QWERTY -- at least, until the Motorola Droid 4 becomes official -- and even when it gets some company, it'll likely continue to be a decent choice for anyone who doesn't need a phone with pizazz.

Droid RAZR MAXX appears in Verizon Wireless inventory, details remain mysterious

Posted: 17 Dec 2011 03:39 AM PST

Leave it to Motorola to milk the iconic RAZR branding for all it's worth. A new LTE phone has appeared in Verizon's inventory system, and dubbed the Droid RAZR MAXX, it seems to be at least a spiritual successor to the original MotoRAZR MAXX. Little else is known about the device, other than some EXIF data that hints at a similar 8 megapixel shooter. Like the variants we've seen floating around in China, could this option be sporting a 720p display? Perhaps a beefier battery? Or maybe it's just "maxxxxed" out with a few design tweaks and a slightly higher price. Place your bets while the gamblin' is good, folks. Soon enough, we're going to know what makes this one tick.

Time Warner Cable shows Android some love with My TWC app and TWC TV for phones

Posted: 17 Dec 2011 12:46 AM PST

We're still waiting for Time Warner to bring its live TV streaming to Android, but the platform is enjoying some exclusive support today with two new apps. The first is the My TWC account management app which lets subscribers view their services, pay bills, adjust call forwarding and, soon, tap into their voicemail remotely. The other one is a new version of its TWC TV app, reformatted to work on phones even while the TWCable TV app on iOS is still a tablet only affair. iPhone and Android owners alike shouldn't have to wait long for their relief however, as the iPhone edition is slated to arrive in January, and ICS-enabled live TV streaming is still on the roadmap for "early next year." Hit up the corporate blog for the full feature lists and breakdowns, or just head over to the Android Market to install either free app.
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Time Warner Cable's TWC TV™ App Now Available on Android Smartphones

NEW YORK--(BUSINESS WIRE)--Time Warner Cable today announced the launch of the TWC TV™ app for Android smartphones. The free app allows Digital TV customers to search program listings by title or episode name, browse network schedules, set favorite channels and even program their DVR right from their smartphone. The app is available to video customers at the standard (expanded basic) level or higher, with at least one compatible Navigator set-top box or DVR. Analog (cable ready) customers and those with Motorola set-top boxes or DVRs running iGuide are not supported.

Features on TWC TV™ 1.0 for the Android smartphone include:

Interactive Program Guide (IPG) – up to 7 days of TV listings, optimized for display on smartphone screens in one-hour time blocks.
Network Schedule view – Tap on a network logo from the IPG and see the schedule for a specific network
Search – search TV listings by title or episode name
Remote Control of STB – the ability to use the Android smartphone as a set-top box remote control, choosing a program from the grid guide and tuning the DVR or set-top box to the selected channel.
DVR Manager – the ability to remotely schedule or change upcoming DVR recordings

Customers can download TWC TV™ 1.0 from the Android Market, launch it, log in and scroll through the interactive program guide to select preferred programming, or tap the search icon to find shows by title.

For more information on the app, please visit the Time Warner Cable Untangled blog at www.twcableuntangled.com.

iGloLEDset brings the party to the Kindle Fire, helps you lighten the mood (video)

Posted: 16 Dec 2011 10:26 PM PST

Back when we first saw what iGloLEDset could do on an iPhone, few would've thought an Amazon tablet would exist today. But it does, and let's face it: the Kindle Fire could benefit from a colorful personality lift. You can make it happen if you're willing to take on the $299 price tag that's slapped on a set of remotely controlled LEDs. Aside from its app introduction to the Fire, nothing changes, so you'll get identical features to those using the bulbs on another Android or iOS device. Certainly a commodity, but no one could blame you for wanting to add a pinch of geek spice to the season's festivities. Surprise! Video demo is after the break.

Nintendo completes 3DS Ambassador program, delivers ten GBA games to early adopters

Posted: 16 Dec 2011 07:53 PM PST

If you've still got the 3DS price drop blues, perhaps a fresh (and final) infusion of free games will help. Early adopters that signed into the Nintendo eShop before August 11th will find ten GameBoy Advance games tacked on to their handheld's purchase history, retrievable via the same clunky redownload system that delivered the 3DS Ambassador program's NES titles. Thankfully, the unintuitive process is relatively simple -- just hop into the eShop's menu, scroll down to "Settings / Other", and select "Your Downloads," to claim your (potentially-exclusive) games. Short of having a 3DS guide us through the Louvre, we can't think of a better use for Nintendo's fledgling handheld.

Transformer Prime heading to UK shelves next month, bundled with dock for complete transformation

Posted: 16 Dec 2011 06:42 PM PST

ASUS has excelled at building up the global Transformer craze, and although there's been a few hiccups along the way, the quad-core beast is set to start hitting shelves around the world in the weeks ahead. According to Pocket-lint, the Taiwanese company has given confirmation that the newest Eee Pad on the block is hitting Great Britain in January. You'll be surprised to hear that the Prime won't be coming as a lone wolf, instead being bundled with its mighty dock companion and priced at £499 (around $770 in Greenbacks) for the 32GB WiFI-only version. We'd offer you a look at our review in the meantime, but on second thought, that probably makes the wait that much more unbearable...

Warpia to show ConnectHD device at CES, let you couch-Skype on your HDTV

Posted: 16 Dec 2011 05:28 PM PST

Warpia will be showcasing its latest media multitasker, the ConnectHD, at the upcoming Consumer Electronics Show. The ConnectHD comes with a wide-angle wireless HD video camera and a multi-directional microphone, allowing users to make 720p video calls au naturel or otherwise from the living room via apps like Skype or MSN Messenger. It can also be used for playing PC webcam games and streaming media from your PC to an HDTV in 1080p. Although the ConnectHD won't come with extra appendages to help you do all that stuff at once, it does come with a wireless USB PC adapter, a wireless USB TV adapter, a HDMI cable and, naturally, the requisite software for the device. Pricing is pegged at a piggy bank-busting $199.99, placing it right alongside Biscotti's TV Phone.
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New Warpia products to be showcased at CES 2012

San Jose, CA. – Warpia, a premier technology brand dedicated to delivering innovative connectivity solutions, announces the ConnectHD (SWP400VC). With its advanced wide-angle wireless HD video camera and multidirectional microphone, it can also be used to make video calls in the comfort of your living room. It also provides users with an easy way to stream content wirelessly from any laptop computer to an HDTV without limitation. The ConnectHD can be used for additional entertainment such as playing PC Webcam games, watching movies and any online content on your large screen HDTV with the entire family.

The ConnectHD with HD video and stereo audio enables users to stream any content from their notebook or PC wirelessly to an HDTV in 1080p full high definition. Content such as streaming video, pictures, movies, presentations, Facebook, Twitter and other applications can be shown on your HDTV in the room without the hassle and clutter of wires while you continue to use your laptop screen to surf the web, check email, and more. Full features and benefits include:

Make Video Conference calls on your HDTV

Make and receive video teleconference calls with the built in wide angle MJPEG HD webcam and high quality external microphone from your living room using any Video Conferencing applications including Skype or MSN Messenger.

View Internet and Laptop Content Wirelessly on your HDTV

Stream any type of media wirelessly from your PC* to any HDTV**, including movies, pictures and online content, all in HD quality.

Play on your HDTV

Playing PC Webcam games in front of a large HDTV enhances the gaming experience and transfers game play from the desk to the living room for a more enjoyable experience.

The ConnectHD includes a wireless USB PC adapter, a wireless USB TV adapter with HDMI (Audio and Video) and camera, external microphone, a HDMI cable and a CD with easy to install software. Two screens at once, the Warpia ConnectHD now extends your world wirelessly for $199.99 SRP at www.warpia.com/products/connecthd-swp400vc .

* Notebook PC must have USB 2.0 port and a minimum of 1.8 GHz, Core 2 Duo processor and 1 GB memory

**HDTV must have built in HDMI port

Time Warner finally cuts a deal for HBO Go streaming, launches 'in the next month'

Posted: 16 Dec 2011 05:07 PM PST

Ever since it launched early last year, the HBO Go library has quickly become one of the best parts of having the premium channel, however it wasn't part of the package for Time Warner Cable customers -- until now. The two companies just announced they have to an agreement which will see access to the streaming back catalog of films and TV shows (including Max Go) open up to TWC subscribers "in the next month" after a short beta period. We're not sure if this access extends to streaming via the Roku box or if it will be blocked (as it is on Comcast and DirecTV), but iOS and Android mobile devices are definitely in on the action. Check the Time Warner blog or press release ( after the break) for more details.
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TIME WARNER CABLE TO LAUNCH LATEST ONLINE OFFERINGS FROM HBO®, HBO GO® AND MAX GO® IN THE NEXT MONTH


–More Than 1,400 Titles Will Be Available Online to Time Warner Cable Customers Who Subscribe to HBO, With Over 400 Additional Titles Available to Cinemax® Subscribers –



December 16, 2011 – Time Warner Cable today announced the upcoming launch of HBO's authenticated online video destinations, HBO GO® and MAX GO®. The companies will run a brief beta trial and then the service is expected to launch to all Time Warner Cable customers who subscribe to HBO in the next month. Time Warner Cable customers who subscribe to HBO and/or Cinemax will have free, unlimited access to the corresponding online services at any time, on any computer in the U.S. with a high-speed Internet connection, as well as a host of other devices, including the iPad®.

"HBO GO has been a tremendous success with our subscribers," said Eric Kessler, co-President of HBO. "We're happy that Time Warner Cable customers will be able to enjoy this great product which provides streaming of HBO's programming library."

"We're very pleased to have completed an agreement that's good for our customers," said Susan Weinstein, Group Vice President, Content Acquisition for Time Warner Cable. "HBO and Cinemax offer unique and compelling programming for our customers, and soon they'll be able to access it both anytime and anywhere."

HBO GO, which offers more than 1,400 titles online, allows Time Warner Cable's authenticated HBO customers to instantly watch every episode of every season of the best HBO shows including current series like Game of ThronesSM, True Blood®, and Boardwalk Empire®, classics like The Sopranos®, Sex and the City® and Deadwood®, plus HBO original films, miniseries, sports, documentaries, and specials as well as a wide selection of blockbuster theatricals.

HBO's sister service, MAX GO, adds more than 400 titles of Cinemax programming online, providing instant access to hundreds of Hollywood hit movies, indies, cult favorites, the MAX After Dark series as well as new and exclusive, primetime high-impact drama series like Strike Back℠, specifically created for the channel.

With the online services, Time Warner Cable customers get most new titles simultaneously with their premiere on the networks; the ability to create a "Watchlist" that keeps track of bookmarked content for later viewing; bonus content including interviews, recaps, and behind-the-scenes extras; and customizable views showing titles in slideshow, grid or list format. In addition, HBO GO can be personalized through a "Series Pass®" capability which automatically alerts viewers to new episodes of favorite HBO programs when they arrive on the service.
HBO GO and MAX GO are the latest additions to HBO's digital offerings and a perfect complement to HBO On Demand® and Cinemax On Demand® with even more viewing choices. On both services, most programming is available in high definition.

Once launched, to access online, Time Warner Cable's HBO and Cinemax subscribers can go to HBOGO.com and MAXGO.com. Subscribers can then sign in with their Time Warner Cable user name and password, make their viewing selection and begin watching.

GSM Galaxy Nexus 4.0.2 update rolls out, matches its cousin on Verizon

Posted: 16 Dec 2011 04:25 PM PST

After the Verizon LTE Galaxy Nexus finally appeared and was (almost) immediately updated yesterday, it enjoyed the briefest of possible periods as the highest official Android version available. Now, owners of GSM-equipped Galaxy Nexus phones are getting the same bundle of tweaks shoved their way in a quick 8.7MB download. Of course, even these pure(r) Nexus phones are still slightly behind the bleeding edge represented by v4.0.3, which was unveiled earlier today and almost simultaneously made available on the Nexus S -- isn't Android great?

CPU Wars and c-Jump: the nerdiest card and board games ever

Posted: 16 Dec 2011 04:14 PM PST

c-Jump
Board games and card games are kind of dorky to begin with. And there are plenty of titles out there that hold a special place in the heart of the nerd (just ask one about Settlers of Catan). But, there is a line, a line which even the nerdiest amongst us might not care to cross. For example, c-Jump -- a board game that teaches the basics of programming. Some of the spaces you'll land on in the course of your journey down the mountain include "goto jump;" and "switch (x) {". Then there's CPU Wars, for the three people out there that think Magic: The Gathering is too mainstream. In this card battle game you pit CPUs from throughout history against each other and attempt to collect all your adversary's processors. You can order c-Jump through ThinkGeek for $25 and pledge cash to CPU Wars over at Kickstarter. You'll find a video of the card game after the break.

HP releases X4000 and X5000 mice that don't mind which hand you use (video)

Posted: 16 Dec 2011 03:03 PM PST

Christmas at the House of Meg means there's two new wireless mice coming to fill the stockings of those who don't eat chocolate. Both units are clad in shimmering plastic and (not-so-shimmering) soft touch rubber, accommodating righties and lefties with equal ease. The 2.4GHz devices will give you 30-foot of roaming distance and a purported battery life of 30 months (on the X4000). The higher-end X5000 [pictured] has a touch scroll strip and four customizable buttons -- including a one-click Facebook button to match the social butterfly X7000. We've got a teaser video below that's either hyping these mice or the next James Bond movie (we're not sure) and you can snap 'em up from our source links, costing $29.99 (X4000) and $39.99 (X5000) respectively.

Samsung Galaxy Tab 7.7 rolls through the FCC packing Verizon-friendly LTE

Posted: 16 Dec 2011 01:42 PM PST

Samsung's Galaxy Tab 7.7 is certainly no stranger to the good people at the FCC, as both WiFi and HSPA+ versions have already run the Commission's gauntlet of radiation tests. The third time's the charm for Verizon customers, however, because a new model dubbed SCH-i815 has made its way to the FCC bearing CDMA and LTE radios built to surf Big Red's network. So, it looks like the Galaxy Tab 7.7 will be making its way to American store shelves sometime soon. The question is, did Sammy have to beef up the Tab's profile to cram in the LTE gear like its Nexus cousin?

PS Vita gets first public unboxing treatment, leaves nothing to the imagination (video)

Posted: 16 Dec 2011 01:12 PM PST

Sure, we've shown you a hands-on, but we know your brain's been working hard imagining what it's like to unwrap Sony's next-gen handheld. The PS Vita could easily be considered one of the -- if not the biggest -- teases of the gadgetverse; since it was first unveiled, it's only had time for a smattering of cameos. Regardless, no one is questioning the Vita's determination to be in as many wish lists as possible by its eventual 2012 release. Folks who tend to enjoy teasers can find precisely that just after the break.

Listen to the Engadget Mobile Podcast, live at 5PM ET with special guest Ian Hardy!

Posted: 16 Dec 2011 12:45 PM PST

Mobcast? Yes, yes it is. As usual, we have tons to go over this week in the Mobile Kingdom as it continues its quest for global dominance. And we'll have another special guest to add some fresh perspective; this week's honorary podcast crew member is Ian Hardy from MobileSyrup, who will join Myriam Joire, Brad Molen and Joseph Volpe at 5PM ET. And speaking of guests, please be our guests and listen in, won't you?

Note: Don't hesitate to sign up for Ustream before the show so you can join in the chat!

December 16, 2011 5:00 PM EST

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